Terms and Conditions 4999
— Platform Terms of Use

Welcome to 4999 — an online casino and sports betting platform operating under a valid international licence. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "User") and 4999 ("We" or "Platform").

By accessing, registering for, or using any services provided by 4999 through the website 4999.plus or our official mobile app, you automatically agree to comply with and be bound by all terms, conditions, policies, and guidelines contained in this document.

4999 reserves the right to update or modify these Terms at any time without prior notice. It is your responsibility to review this page periodically to ensure you remain aware of any changes in effect.

Use of the 4999 platform is restricted to individuals who meet all of the following eligibility criteria:

• Aged 18 years and above at the time of registration
• Residing in a jurisdiction that permits online betting activities
• Acting on your own behalf and not under the instruction of any third party
• Not listed in any active voluntary self-exclusion programme
• Having full legal capacity to enter into a binding agreement

4999 takes child protection responsibilities very seriously. We employ multiple age verification mechanisms during the KYC process to ensure no underage individual can access our services. Any account confirmed to be owned by an underage individual will be terminated immediately and all balances returned through the appropriate channels.

To access the full services of 4999, you are required to register a valid account. During registration, you agree to:

• Providing true, accurate, and complete information including full name, date of birth, email address, and phone number
• Maintaining and updating your account information to ensure it remains accurate and current
• Keeping your account password confidential and not sharing access with any other party
• Fully responsible for all activities that take place under your account

Each player is only permitted to hold one active account. Multiple account ownership — whether using the same name, different email addresses, or altered information — is strictly prohibited. 4999 uses advanced detection systems to identify duplicate accounts, and decisive action will be taken, including forfeiture of all balances and permanent account freezing.

4999 reserves the right to reject any registration application or close any existing account at any time if there is suspicion of fraud, a breach of terms, or any activity that undermines the integrity of the platform.

As a platform operating under an international licence, 4999 is required to conduct a Know Your Customer (Know Your Customer / KYC) for all members before their first withdrawal is approved. This process is a protective measure for you and for the integrity of the platform.

Documents required for KYC verification include:

• Valid National Identity Card (MyKad) or passport — both sides
• Proof of current address (utility bill, bank statement) issued within the last 3 months
• A selfie holding your identity card if required by the compliance team

All documents will be processed within 1 to 3 business days. Your KYC information is stored with high-level encryption and is not shared with any third party unless required by Malaysian law or the relevant authorities.

4999 supports a variety of payment methods suited to Malaysian players, including local bank transfers, digital wallets, and approved online payment methods. All transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Regarding Deposits:

• The minimum deposit is RM 30 for most payment methods
• All deposits are processed in real time or within no more than 15 minutes
• 4999 does not charge any fees for deposits — however, your bank or wallet provider may apply their own charges
• You are only permitted to deposit funds using a payment method registered in your own name.

Regarding Withdrawals:

• The minimum withdrawal is RM 50
• The first withdrawal requires full KYC verification
• Processing time ranges from 15 minutes to 24 hours depending on the selected method and current request volume
• 4999 reserves the right to request additional documents for withdrawals exceeding a certain amount as an anti-money laundering precaution.
• Withdrawals will only be processed to a verified account or wallet in the name of the registered player

4999 offers a wide range of bonuses and promotions to members — from welcome bonuses for new members to ongoing promotions for our loyal members. Each bonus is subject to specific conditions stated on the relevant promotions page.

General terms applicable to all bonuses unless otherwise stated:

• The wagering requirement (rollover) is typically between 5x to 30x depending on the bonus type
• The validity period for meeting wagering requirements is stated for each offer — typically between 7 and 30 days
• Only one bonus may be active at a time unless otherwise stated
• Bonuses cannot be transferred between accounts or converted directly into cash
• Games eligible to contribute toward the wagering requirement vary by bonus type — check the specific terms of each promotion
• Any attempt to abuse the bonus system through hedge betting or other unauthorised methods will result in the cancellation of all related bonuses and credits.

4999 reserves the right to modify, suspend, or terminate any promotion at any time. Players who have already received a bonus and are in the process of fulfilling the wagering requirements will be given 7 days after the termination announcement to complete those requirements.

All games on the 4999 platform use a Random Number Generator (Random Number Generator / RNG) that has been independently verified by a recognised third-party auditing body. This ensures every game outcome is fully random, fair, and cannot be manipulated by any party — including 4999 itself.

Players are strictly prohibited from:

• Using automated software (bots), scripts, or artificial intelligence systems to play on their behalf
• Exploiting software bugs or system vulnerabilities to gain an unfair advantage
• Colluding with other players or 4999 staff to manipulate game outcomes
• Committing credit card fraud or any form of payment abuse
• Using a VPN or proxy to conceal your actual location in order to access services restricted in your region

4999 maintains complete records of all transactions and gaming sessions. These records are available to players via the "Game History" section in their account and can be used for verification or in the event of any dispute.

4999 is fully committed to responsible gaming practices. We believe that betting should be entertainment, not a burden. We provide a range of self-help tools to assist players in maintaining control over their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings
• Loss Limit: Set a maximum loss amount over a time period of your choosing
• Session Time Limit: Set reminders or time limits for each gaming session
• Self-Exclusion: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Option to permanently close your account if you need a longer break

If you or someone you know has a gambling problem, we encourage you to seek help from a relevant support organisation. Visit the Responsible Gaming us for more information and support resources.

Players may close their account at any time by contacting the 4999 customer support team. Prior to closure, ensure all pending withdrawals have been processed and no active bonuses remain within their validity period.

4999 reserves the right to suspend or close an account without prior notice in the following situations:

• Confirmation that the player does not meet the eligibility requirements (including age-related issues)
• Fraudulent activity, money laundering, or violation of laws
• A serious breach of any provision of these Terms
• Instructions from regulatory authorities or law enforcement
• Repeated abuse of the bonus system or VIP programme

In cases of confirmed fraud-based account closure, 4999 reserves the right to forfeit all balances in the account, including deposits and unwithdawn winnings. 4999's decision in this matter is final.

4999 provides its platform on an "as is" basis without any express or implied warranties. While we strive to keep the platform running smoothly 24/7, we cannot guarantee that the service will always be free from interruptions, delays, or technical errors.

4999 shall not be held liable for:

• Losses arising from service interruptions or unavailability due to scheduled or unplanned maintenance
• Indirect, incidental, or consequential losses arising from the use of the platform
• Actions or omissions by third parties including payment providers, game providers, or telecommunications networks
• Losses arising from unauthorised access to your account due to your own negligence in safeguarding your password

4999's maximum liability to any player under any circumstances shall not exceed the total deposits made by that player in the 30 days prior to the relevant claim.

Should any dispute arise regarding your account, transactions, or game outcomes, we encourage you to contact the 4999 customer support team first. Most issues can be resolved within 24 to 48 hours through our support channels.

The official dispute resolution procedure is as follows:

• Step 1: Contact customer support via live chat or email, providing full details of the dispute
• Step 2: The support team will investigate and respond within 3 business days
• Step 3: If unsatisfied, escalate to a support supervisor for further review
• Step 4: Cases that cannot be resolved internally will be referred to an independent dispute resolution body appointed by our licensing authority

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction where 4999 holds its licence. By using this platform, you agree to submit to the exclusive jurisdiction of the relevant courts for the resolution of any dispute arising from or related to these Terms.

It is entirely the player's responsibility to ensure that use of 4999's services is lawful in their jurisdiction. 4999 makes no representation or warranty that the services provided are suitable or available for use in all locations.

If any provision in these Terms is found to be invalid or unenforceable by a competent court, that provision shall be deemed severable from the remaining Terms, and the remaining Terms shall continue in full force and effect.

The Bahasa Melayu version of this document is provided for the convenience of Malaysian players. In the event of any inconsistency between language versions, the English version shall prevail.

If you have any questions regarding these Terms and Conditions or require further clarification on any provision, 4999's customer support team is available to assist you at any time.

You can reach us via:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the corner of the platform
• Email: [email protected] — response within 24 hours
• FAQ Page: Visit our FAQ page for instant answers to frequently asked questions

For account or transaction-related issues, please provide your account number, transaction date, and a brief description of your issue to help expedite the support process.